Manager - Business Process Management & Operations
| Department: | Business Process Management | Grade: | G |
| Reporting to: | Managing Director, South Asia and Middle East | Direct reports: | NA |
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| Job purpose: | |||
| · The Business Process team will support and coordinate global process improvements and training initiatives across the organization. In this role, you will oversee the implementation of standardized processes and play a key role in the rollout of training programs to support adoption and compliance on a global scale. You will also assist the Head of Business Process Management in driving performance management by tracking KPIs, supporting data-driven reviews, and identifying opportunities for operational excellence. · logistics coordination for SeaLead Shipping India. This role reports into the Managing Director, South Asia and Middle East | |||
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| Main tasks and responsibilities: | |||
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Business Process Management
Training Rollout Coordination · Coordinate global training rollouts for onboarding new agents and refresher training. · Support in maintaining training materials with process changes. · Schedule and monitor training delivery across regions, ensuring participation and compliance. · Collect feedback and support continuous improvement of training content and delivery methods. Performance Management Support · Assist the Head of BPM in managing performance frameworks related to business processes. · Collect, analyze, and report on key performance indicators to identify trends and gaps. · Support preparation of performance reviews, dashboards, and executive reporting materials. · Contribute to initiatives aimed at improving process adoption, consistency, and effectiveness. Team Collaboration & Communication · Act as the liaison between process owners, regional leads, and training teams to ensure alignment. · Support change management efforts by reinforcing messaging and process clarity at the team level. Operations · Responsible for overall operations in SeaLead Shipping India to ensure the services are performed to service requirement. · Be the point of contact for all related operational matters of the appointed vessel - acting with responsibility, due diligence and according to SeaLead’s values and goals. · Work closely with the various internal and external stakeholders (Head Office, ship masters, equipment managers, husbandry agents, terminals, depots, etc.) to ensure smooth operations. · Pro-actively resolve vessel loading/ discharging operation challenges, preventing delay of operations and improve operational efficiency. · Communicate with Customs, Port Authorities and Shipping Lines to ensure operations are accordance to the company’s policies local legislation regulations. · Coordinate and work closely with Line Management and Equipment management to optimise overall resources and vessel/ Equipment operational flow. · Identify all potential issues which may affect operations, highlighting and following up with the necessary actions to prevent/ mitigate any impact from contingencies. · Drive down port overstays and improve overall operation productivity. · Perform vendors service and contract evaluations in consultation with the MD and Finance Manager. · Propose/ recommend new vendors to the MD/Finance Manager for approval. · Conflict resolution between stakeholders during entire vessel operations.
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| Education requirements: | Language requirements: | ||
| Bachelor level education, operation or related fields, MS Office - Excel) | English – Fluent (required) | ||
| Background and experience: | Competencies and skills: | ||
| · 7–8 years of experience in business process improvement, training coordination, or operations support · Knowledge of Shipping is required · Knowledge in Process Improvement would be an advantage · Knowledge of SAP capabilities would be an advantage · Knowledge of geography and port operations | · Time management and organizational skills · Strong understanding of process mapping tools · Good communication and stakeholder management skills to collaborate · Ability to train others · Good excel skills · Passionate about vessel operations with desire and ambition to grow in the company · Pro-active with a visible sense of urgency, excellent communication skills and ability to work in a very dynamic environment · Thrives in fast-paced operational environment with many priorities simultaneously | ||
